Shipping

Shipping

All items ship via Canada Post Xpress. 

If you are outside Canada, your order may be subject to import fees or duties, which the customer is solely responsible for. 

All dresses are made to order. We begin cutting, sewing, and packaging your dress after you purchase. This process - start to finish - happens in our studio here on the West Coast of Canada. We aim to ship your dress(es) within two weeks of receiving your order. If you need it rushed, please email us at info@jacobajane.com and we will let you know what we can do.

Once your order has shipped, you will be sent a tracking number.

Estimated shipping times are:
USA: 4-10 business days
Canada: 3-7 business days
France: 5-10 business days
Germany: 5-15 business days
Greece: 5-15 business days
Ireland: 5-15 business days
Italy: 5-15 business days
Europe: 7-15 business days
Australia, New Zealand and Oceania: 7-15 business days
Asia Pacific: 7-15 business days
Latin America and the Caribbean: 7-15 business days
North Africa and the Middle East: 7-15 business days
Sub-Saharan Africa: 7-15 business days

These timelines are estimates only. Once the package has been shipped, it is out of our control.

If you need an address change, please email info@jacobajane.com right away. If your order has been mailed before we receive the address change request, we regret that we will be unable to reimburse you. Thank you for understanding. 

Please note that there may be delays due to any applicable customs procedures and holidays which we are not responsible for. The buyer will be responsible for all customs, import fees, or duties, if applicable.

Your order is very important to us, and we will do everything in our power to ensure that this is reflected in our customer service.

Size Guide