SHIPPING

All orders ship free to Canada and USA.

Free international shipping on orders $100+

All dress orders to Canada ship via Canada Post Expedited Parcel with tracking.

All dress orders to other countries ship via DHL Express courier.

Scrunchie orders ship via regular post with tracking due to their small size.

Additional import duties, fees, or charges are not included and may apply. These fees vary among countries and unfortunately we have no control over this. Please contact your local customs office to learn more.

Once your order has shipped, you will be sent an email with a tracking number where you can follow your shipment's progress. 

Estimated shipping times are:

United Kingdom: 5-10 business days
USA: 4-10 business days
Canada: 3-7 business days
France: 5-10 business days
Germany: 5-15 business days
Greece: 5-15 business days
Ireland: 5-15 business days
Italy: 5-15 business days
Europe: 7-15 business days
Australia, New Zealand and Oceania: 7-15 business days
Asia Pacific: 7-15 business days
Latin America and the Caribbean: 7-15 business days
North Africa and the Middle East: 7-15 business days
Sub-Saharan Africa: 7-15 business days

These timelines are estimates only. 

If you need an address change, please email info@jacobajane.com immediately. If your order has been mailed before we receive the address change request, we regret that we will be unable to reimburse you. Thank you for understanding that we are a small company and will do all we can. 

RETURNS

We accept returns or exchanges. In the event that you would like to exchange or return your new item, please email us at info@jacobajane.com with your order number within 14 days of receiving the item. Please ensure that the garment is in unwashed, unworn, and brand new condition. As a small brand, we cannot be responsible for return shipping costs.

Every order is very important to us (not in the way your bank says with an automated voice and a 3 hour call wait time). We will do absolutely everything in our power to make sure you love your new piece.

We are unable to offer returns or exchanges on custom orders.