SHIPPING

All orders ship free to Canada and USA.

Rest of the world: free shipping on orders $300+, orders less than this incur a $20 shipping fee.

Standard shipping is via your local post with tracking.

Express shipping is via DHL with tracking.

Additional import duties, fees, or charges are not included and may apply. These fees vary among countries and unfortunately we have no control over this. Please contact your local customs office to learn more.

Once your order has shipped, you will be sent an email with a tracking number where you can follow your shipment's progress. 

If you need an address change, please email info@jacobajane.com immediately. If your order has been mailed before we receive the address change request, we regret that we will be unable to reimburse you. Thank you for understanding that we are a small company and will do all we can. 

RETURNS

We accept returns or exchanges. In the event that you would like to exchange or return your new item, please email us at info@jacobajane.com with your order number within 14 days of receiving the item. Please ensure that the garment is in unwashed, unworn, and brand new condition. As a small brand, we cannot be responsible for return shipping costs.

Every order is very important to us (not in the way your bank says with an automated voice and a 3 hour call wait time). We will do absolutely everything in our power to make sure you love your new piece.

We are unable to offer returns or exchanges on custom orders.